Their idealistic (naive would be a better way of describing it) solution is that then the only way politicians would have to find out what their constituents really think about things is to:
"Hold lots of "town hall" sessions in which candidates don't just deliver a stump speech — they listen. And not just to landline subscribers."That's a pretty good way to ensure that the only opinions elected officials would ever hear would come from the squeakiest wheels of society, probably representing about 1% of the population, and more often than not representing extreme views on both sides of the spectrum. There aren't a lot of moderates who would rather go mouth off at a town hall meeting than spend time with their family or watch tv at night.
Certainly polling is not perfect and we face challenges as the way Americans communicate change, but it's a much more representative way of gaging public opinion than listening only to the voices of those who show up.